Field Service Fall Conference Attendees Learn about Services Best Practices from Trane

Field Service Fall Conference Attendees Learn about Services
Best Practices from Trane

Atlanta, Sept. 21, 2015 — Trane service leaders will educate attendees about how to improve technology-enabled service to optimize results at the Field Service Fall (formerly known as Field Service East) Conference held Sept. 30-Oct. 2, at the Westin Buckhead Atlanta Hotel in Atlanta. Trane is a leading global provider of indoor solutions and services and a brand of Ingersoll Rand.

Although historically, facilities teams have depended upon the calendar or hour meter to schedule heating, ventilating and air conditioning (HVAC) and other building system services, recent innovations enable organizations to perform maintenance when it is really needed.

Transforming Maintenance
Kevin Bollom, vice president of building services and customer care for Trane, will discuss how to turn some of these recent innovations into effective maintenance strategies. 

Attendees will learn how to:

  • Create effective service and maintenance strategies that are proactive, holistic, technology-enabled and knowledge-based.
  • Use computer modeling, diagnostic testing, predictive technologies and other techniques to reach beyond run-to-fail and preventive maintenance concepts.
  • Move to a predictive and reliability centered maintenance approach to improve service and overall customer satisfaction.

Bollom Presentation details:
Title : Transforming Maintenance to Improve Customer Service
When: Wednesday, Sept. 30 at 5:15 p.m.  
Where: Grand Ballroom A, The Westin Buckhead, Atlanta Hotel, 391 Peachtree Road, N.E., Atlanta, GA.

The Technician of the Future
Greg Parker, director of customer care at Trane, will discuss how technology-enabled technicians now offer high-end service that can help optimize system performance to increase customer satisfaction and reduce callbacks, ultimately facilitating business growth and improving the bottom line. He will address some specific cutting-edge capabilities offered by technology-enabled technicians, including the ability to:

  • Leverage the use of cutting-edge cloud and remote based technologies.
  • Remotely access systems to pre-diagnose and troubleshoot an issue before coming onsite.
  • Conduct model number query to access virtually all relevant information on the specific system using the unique serial number.
  • Offer honed interpersonal “soft skills” to deliver the best possible customer service experience.
  • Perform all job-related recording and reporting in one mobility solution.

Parker Presentation Details:
   The Technician Of The Future, Today: How and Why To Reap the Benefits of Technology-Enabled Technicians
   Thursday, Oct. 1, 4 p.m.
  Grand Ballroom A, The Westin Buckhead, Atlanta Hotel, 391 Peachtree Road, N.E., Atlanta, GA.

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About Ingersoll Rand and Trane
Ingersoll Rand (NYSE:IR) advances the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands — including Club Car ®, Ingersoll Rand®, Thermo King ® and Trane ® — work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a $13 billion global business committed to a world of sustainable progress and enduring results. Trane solutions optimize indoor environments with a broad portfolio of energy efficient heating, ventilating and air conditioning systems, building and contracting services, parts support and advanced control. For more information, visit  or .

About the Field Service Fall 2015 Conference
Field Service Fall, held Sept. 30-Oct. 2 at the Westin Buckhead Atlanta Hotel in Atlanta, is a leading service and support event which attracts senior-level service and support professionals from 15 different manufacturing industries including aerospace, medical device manufacturing, hi-tech electronic, semi-conductor and capital equipment, construction, automotive, telecommunications equipment, energy, industrial and agricultural equipment and more.